Delivery

Delivery is included

Every box price includes fully tracked delivery to any postcode in the UK. There is no delivery charge, no zone pricing and no regional surcharge. The price you see on the pricing table is the price you pay, and no invoice from us will ever carry a separate delivery line.

• The same price whether you are in London, Manchester or Aberdeen.
• The same price for a one-off box and for a repeating delivery.
• No minimum order value to qualify for included delivery.
• Off the UK mainland, or shipping outside the UK? Ask us on the quote form and we will quote it rather than guess.

We deliver to offices, not to residential addresses, and someone needs to be able to sign for the box.

When we deliver

• Tracking: every delivery is tracked. You get a notification on the morning of delivery with the expected window, and can follow the box in.
• Delivery days: Tuesday to Thursday. You choose the day when you order and can change it from your account.
• First order lead time: 5–7 working days from your first order. We use that time to source against the dietary preferences you set, rather than shipping a generic box.
• Order cut-off: Thursday 12:00 for the following week. Anything ordered or changed after the cut-off moves to the following delivery week.

Changing or skipping a delivery

Repeating deliveries can be paused, skipped, rescheduled or cancelled from your account at any time up to the cut-off, with no notice period and no phone call. A delivery that has already passed its cut-off will go ahead and be charged, after that point the box has usually been packed.

If reception is closed

Offices are unpredictable, so this is the part we would want to read first:

• We try building security or the mailroom first, and leave the box there if they will accept it.
• If nobody can take it, the courier brings it back and we rebook for the next delivery day at no extra charge. Redelivery costs you nothing, because delivery was never a separate charge in the first place.
• If a second attempt also fails and we have not heard from you, we will contact you before scheduling a third, so you are not paying for boxes nobody is receiving.
• Tell us in advance about bank holidays, office moves and closure days. You can add a delivery note to any order.

What arrives

• One box per delivery for standard tiers, or multiple boxes for larger and multi-floor offices, labelled per floor if you ask.
• Every item is individually wrapped in its original manufacturer packaging. Nothing needs decanting, portioning or refrigerating.
• A printed card lists every product in the box with its origin and full allergen information.
• Boxes are recyclable. Packing materials are paper-based, not plastic fill.

If something is wrong on arrival

Email hello@korisnack.com within 48 hours if the box arrives damaged, short, or containing anything past its best-before date, and we will replace or refund it. A photo helps but is not required. See our refund and returns policy for the full position.