Refund & Returns

We want every Kori Snack delivery to arrive exactly as expected. If something isn't right, get in touch and we'll sort it.

Damaged, missing or incorrect items

If your order arrives damaged, contains the wrong items, or something is missing, please contact us within 48 hours of delivery.

Please include your order number and, where possible, a photo of the issue.

Depending on the circumstances, we may offer a replacement, credit or refund.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

If your order has not yet been prepared or dispatched, we'll normally be able to cancel it and issue a full refund.

Once an order has been prepared or dispatched, we may not be able to cancel it.

For recurring orders, cancelling your plan will stop future orders. Any order already confirmed, prepared or dispatched may still be payable.

Change of mind

Because our boxes contain food products, we generally cannot accept returns or provide refunds simply because you change your mind once an order has been dispatched.

We also cannot accept returned food products that have been opened or where their condition or safety can no longer be guaranteed.

This does not affect your rights where goods are faulty, damaged, incorrectly supplied or not as described.

Refunds

Where a refund is approved, it will be returned to your original payment method.

Refunds are normally processed by us within 5 working days, although your bank or payment provider may take additional time to make the funds available.

Need help?

If there's a problem with your order, contact us at hello@korisnack.com with your order number and we'll do our best to resolve it quickly.

This policy does not affect any rights you may have under applicable law.